Terms and Conditions for Landscaping Norwood
These Terms and Conditions set out the basis on which Landscaping Norwood provides landscaping services to domestic and commercial customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create a clear, fair, and practical framework for all parties, covering the service agreement from the first enquiry through to completion and payment. For the avoidance of doubt, these terms apply to all landscape gardening, garden maintenance, planting, turfing, soft landscaping, hard landscaping, and related outdoor services supplied under the Norwood landscaping name.
In these terms, references to “we”, “us”, and “our” mean the service provider trading as Landscaping Norwood. References to “you” and “your” mean the customer, client, or person placing the order. Nothing in this document affects your statutory rights under UK consumer law where those rights apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will normally apply to your service unless we have agreed otherwise in writing.
1. Booking Process
All bookings begin with an enquiry and a description of the work required. Depending on the size and complexity of the job, we may provide an estimate, request photographs, arrange a site visit, or issue a written quotation. A quotation is generally based on the information available at the time and may be revised if the scope of work changes, if access is different from that described, or if hidden conditions are discovered once the work starts. A quotation does not constitute acceptance of a booking until we confirm availability and, where required, receive your deposit or written approval.
By accepting a quotation or authorising us to proceed, you confirm that you are the lawful owner of the property or that you have permission from the owner, landlord, managing agent, or other authorised person to arrange the work. You must ensure that the site is accessible on the agreed date and that any relevant information is shared in advance, including known hazards, underground services, restricted access, protected plants, pets, or fragile surfaces. If a permit, local authority approval, neighbour consent, or other third-party permission is needed for the work, it is your responsibility to arrange this unless we have expressly agreed in writing to assist. Landscaping Norwood may refuse or postpone work if the site conditions are unsafe or materially different from those described when the booking was made.
Where a start date has been proposed, it is provided as an estimate unless we confirm it as fixed in writing. Weather, supply issues, labour availability, and unforeseen site conditions can all affect timing. We will use reasonable efforts to attend on the agreed date, but we are not liable for delays caused by matters beyond our reasonable control. If we need to reschedule, we will normally provide reasonable notice and offer the next available slot. Any delay caused by your failure to provide access, information, or preparation may result in additional charges or the need to rearrange the visit.
2. Services and Scope of Work
We will perform the landscaping services described in the accepted quotation, specification, or written agreement. The scope of work may include garden clearance, lawn installation, planting, hedge work, patio preparation, edging, timber structures, decorative features, soil improvement, and other agreed tasks. Any work outside the agreed scope is treated as a variation and may incur extra charges. If you ask us to make changes after work has started, we may revise the price, completion time, and materials needed. The final result may vary naturally due to plant growth, seasonal conditions, weather, or the characteristics of living materials, and these differences do not normally amount to a defect.
We use reasonable skill and care in carrying out all services. However, landscaping involves outdoor materials and working conditions that are affected by climate, drainage, substrate quality, and existing site conditions. Because of this, we cannot guarantee outcomes that depend on factors outside our control, including plant establishment, grass colour, or how long a natural finish will remain visually unchanged. Where a service includes the supply of plants, turf, or other living materials, any warranty or aftercare period will be limited to what has been expressly stated in writing. Unless agreed otherwise, soil preparation, irrigation, and ongoing maintenance after completion remain the customer’s responsibility.
If we discover that the site contains concealed obstructions, roots, waste, asbestos, contaminated material, or unexpected underground infrastructure, we may suspend work until you approve the revised approach and any associated costs. We may also refuse to continue if the work would be unsafe, unlawful, or likely to cause damage to property or services. In such cases, any time already spent, materials ordered, or specialist work arranged may be charged to you. We will make reasonable efforts to explain the issue and propose an alternative where possible, but we are not obliged to undertake additional work that falls outside our competence, equipment, or insurance cover.
3. Payments, Deposits and Charges
Prices are normally quoted in pounds sterling and may be stated as fixed prices or estimates depending on the nature of the project. Unless otherwise agreed, invoices are payable within the period stated on the invoice. For larger projects or material-heavy jobs, we may request a deposit before ordering materials or reserving labour. Deposits are generally non-refundable once we have secured dates, purchased items, or committed resources for your booking, except where required by law. A deposit does not affect your right to cancel in accordance with these terms where cancellation rights apply.
Payment may be requested in stages for longer projects, including an initial deposit, interim payments, and a final balance on completion or at agreed milestones. We may suspend work if payment is overdue. If payment is not made by the due date, we may charge statutory interest and recover reasonable costs associated with debt collection, subject to applicable law. Any discounts, promotional rates, or special pricing are offered at our discretion and may be withdrawn if payment terms are not met or if the service is altered after booking. Bank charges, card processing fees, and international transfer costs, where applicable, may be added unless included in the quotation.
All materials remain our property until they have been paid for in full, to the extent permitted by law. If you fail to pay for completed work or delivered materials, we may retain any unused materials at the site or withhold handover of agreed items where lawful and reasonable. Any estimate of quantity is based on standard assumptions, and extra materials required because of site variations may be charged separately. We will usually tell you in advance where possible, but urgent operational decisions may occasionally need to be made on site to keep the project moving.
Cancellations must be made as early as possible. If you need to cancel or postpone a booking, you should notify us promptly so that we can manage labour, materials, and schedule commitments. Where a booking is cancelled by you after we have reserved time or ordered materials, we may retain part or all of any deposit, or charge a reasonable cancellation fee, to reflect our losses and administration costs. For custom or made-to-order items, cancellation may not be possible once the order has been placed with a supplier.
If you cancel a service that is due to start within a short period, we may charge a cancellation fee that reflects the notice given and the resources already committed. If we cancel because we are unable to perform the service, we will offer either a rescheduled date or a refund of sums paid for work not carried out, except where the cancellation is caused by your breach of these terms or by circumstances beyond our reasonable control. We reserve the right to refuse or stop work where the customer has acted abusively, withheld essential information, or created unsafe conditions on site.
4. Liability and Customer Responsibilities
We are responsible for loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, but our liability is limited in accordance with these terms and applicable UK law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to those exceptions, we are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or damage arising from circumstances beyond our reasonable control. This includes damage caused by pre-existing faults, hidden defects, inadequate foundations, unstable soil, structural failure, or the natural movement of materials.
You are responsible for removing or protecting valuables, ornaments, vehicles, fragile items, and private belongings before work begins unless we have expressly agreed to move or protect them. You must also disclose any known risks, such as buried cables, drains, irrigation systems, soft spots, or hazardous substances. Where you ask us to work in an area that contains delicate finishes or previously repaired surfaces, you accept a degree of risk associated with normal landscaping activity. We will take reasonable precautions, but minor scuffing, dust, vibration, or incidental disturbance may occur as part of the service.
Site Access, Safety and Force Majeure
The customer must provide suitable access to the working area at the agreed times. If we are unable to access the property, we may charge for wasted travel, labour, or waiting time. You are also responsible for ensuring that children, pets, and other occupants are kept away from active work areas. We may pause or stop work if conditions are unsafe, including severe weather, poor visibility, unstable ground, or the presence of aggressive animals or dangerous substances. Any such pause may extend completion times and lead to extra charges if the delay is not caused by us.
We shall not be liable for failure or delay caused by events outside our reasonable control, including extreme weather, fire, flood, strikes, transport disruption, equipment failure, supply shortages, or legal restrictions. In such circumstances, performance will be suspended for the duration of the event, and we will resume work when reasonably practicable. If the event continues for a prolonged period, either party may have the right to terminate the affected part of the agreement on reasonable written notice, subject to payment for work already carried out and materials already supplied.
5. Waste Removal and Waste Regulations
Where our service includes clearance, removal, or disposal of green waste, soil, rubble, timber, or mixed debris, we will handle waste in line with applicable UK waste regulations and environmental requirements. Waste will normally be transferred to lawful facilities or taken by appropriately authorised carriers. Unless otherwise stated, waste disposal is charged separately or included only where the quotation says so. The customer must not assume that all waste generated on site will be removed unless this has been clearly agreed. Large volumes, hazardous items, or special waste streams may require additional handling and may incur extra fees.
You must tell us in advance if the waste contains materials that may be hazardous, restricted, or regulated, including asbestos, oils, chemicals, paint, contaminated soil, sharps, or electrical items. We are not licensed to handle waste outside the scope of our authorisations, and we may refuse to remove such items. If prohibited or misdescribed waste is discovered after work has begun, we may stop the relevant part of the service and charge for time already spent. Any waste left on site after completion becomes your responsibility unless we have agreed in writing to remove it.
We may recycle, reuse, or separate materials where practical and lawful. However, recycling is subject to local facility rules and material condition. If you request that certain materials be retained for reuse, you must make that clear before removal begins. Once waste has been collected by an authorised carrier or taken to a disposal facility, it cannot usually be recovered. We will not knowingly dispose of controlled waste unlawfully, and you agree not to ask us to do so.
6. Complaints, Rework and Completion
If you believe there is an issue with the service, you must notify us within a reasonable time after completion, providing clear details and, where possible, supporting photographs. We may ask to inspect the relevant area before any corrective action is taken. Where a valid issue is identified and the cause is attributable to us, we will usually arrange to rectify the matter within a reasonable time. The appropriate remedy may include reworking the affected area, supplying replacement materials, or making a fair price adjustment, depending on the circumstances and the nature of the problem.
A job is considered complete when the agreed work has been carried out, even if follow-up maintenance, natural settling, or aftercare remains necessary. Small variations in finish, alignment, colour, or texture may occur and do not automatically mean the service has failed. Landscaping involves living and natural materials, and reasonable tolerances apply. Any complaint will be handled in a professional manner and, where possible, through direct discussion and inspection rather than immediate escalation.
7. Ownership, Intellectual Property and Photographs
Any plans, drawings, sketches, concepts, or written designs we provide remain our intellectual property unless otherwise agreed. You may use them only for the purpose of the specific project. We may take photographs of the work in progress and after completion for record-keeping, quality control, insurance, and internal business use. We will not include personal information where this is not necessary. If you do not want identifiable images used for promotional purposes, you should tell us before the work begins. Where consent is given, it may be withdrawn for future use, but previously printed or published materials may not be retractable.
8. Governing Law and General Provisions
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising under or in connection with the service agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If any term is unenforceable, the remainder will stay effective. A failure by us to enforce a right immediately does not waive that right. Any variation of these terms must be agreed in writing. These terms form the entire agreement between us and you in relation to the service, subject to any written quotation, specification, or order confirmation that expressly modifies them.
By proceeding with a booking for landscaping services in Norwood, you confirm that you have read, understood, and accepted these conditions. They are designed to protect both the customer and the service provider by setting out expectations clearly before work starts and throughout the project lifecycle. Proper planning, honest communication, and timely payment help ensure that every Norwood landscaping project can be delivered efficiently and in a professional manner. If any term needs clarification, the written quotation and agreed scope should be read together with these conditions.
